Last updated: 14 January 2026

Elite Global Australia Pty Ltd (“Elite Global”, “we”, “our”, “us”) is committed to providing quality products and excellent customer service. This Refund & Return Policy outlines your rights and our obligations under the Australian Consumer Law.

1. Change of Mind Returns

We do not offer refunds or returns for change of mind, including but not limited to:

  • Incorrect selection

  • No longer required

  • Found a better price elsewhere

Please choose products carefully before placing an order.

2. Returns Under Australian Consumer Law

You are entitled to a refund, replacement, or repair if a product:

  • Is faulty or defective

  • Is significantly different from its description

  • Is unsafe or not fit for its intended purpose

This applies regardless of any other policy and in accordance with the Australian Consumer Law (ACL).

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless faulty:

  • Incense sticks and dhoop products

  • Aroma oils and fragrance products

  • Candles

  • Air fresheners

  • Any opened, used, or damaged items

4. Return Request Process

To request a return, please follow these steps:

  1. Email us at info@eliteglobal.net.au within 7 days of receiving your order

  2. Include:

    • Order number

    • Reason for return

    • Clear photos or videos showing the issue

  3. Our team will review your request and respond within 3–5 business days

Returns sent without prior approval may not be accepted.

5. Return Shipping

  • If the return is due to a faulty or incorrect item, we will cover return shipping costs.

  • If approved under other circumstances (where applicable), return shipping costs must be borne by the customer.

  • We recommend using a trackable shipping service.

6. Refunds

  • Once the returned item is inspected and approved, refunds will be processed within 7–10 business days.

  • Refunds will be issued using the original payment method.

  • Shipping charges are non-refundable, except where required by law.

7. Replacements

If eligible, we may offer a replacement instead of a refund, subject to product availability.

8. Damaged During Transit

If your order arrives damaged:

  • Notify us within 48 hours of delivery

  • Provide photos/videos of the damaged item and packaging

Failure to report transit damage within this timeframe may affect eligibility for a claim.

9. Wholesale Orders

Refunds or returns for wholesale or bulk orders are subject to separate terms agreed upon at the time of purchase.

10. Sale Items

Products purchased on sale or clearance are final sale unless faulty or required by law.

11. Contact Us

For any questions regarding refunds or returns, please contact:

???? Email: info@eliteglobal.net.au
???? Address: 8/90 Distinction Rd, Wangara WA 6065, Australia
???? Website: https://www.eliteglobal.net.au