Last updated: 14 January 2026

Elite Global Australia Pty Ltd (“Elite Global”, “we”, “our”, “us”) aims to ensure timely and reliable delivery of your orders. This Shipping Policy outlines how and when orders are processed and delivered.

1. Shipping Locations

We currently ship:

  • Across Australia

  • International shipping may be available on request or as displayed at checkout

Shipping availability may vary based on product type, destination, and courier service.

2. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Bulk or wholesale orders may require additional processing time.

3. Delivery Timeframes

Estimated delivery times (after dispatch):

Australia

  • Metro areas: 3–7 business days

  • Regional / remote areas: 5–10 business days

International

  • Delivery times vary by destination and customs processing.

Please note: Delivery times are estimates and not guaranteed.

4. Shipping Charges

  • Shipping fees are calculated at checkout based on order size, weight, and destination.

  • Any free shipping offers will be clearly displayed on the website or during checkout.

5. Tracking Information

  • Once your order is dispatched, tracking details will be sent via email (where applicable).

  • Customers are responsible for tracking their shipment and ensuring availability for delivery.

6. Delays & Unforeseen Circumstances

Elite Global is not responsible for delays caused by:

  • Courier or postal service disruptions

  • Weather conditions

  • Customs clearance delays

  • Incorrect or incomplete delivery information provided by the customer

7. Incorrect Address

  • Customers are responsible for providing accurate shipping information.

  • Orders returned due to incorrect addresses may incur reshipping fees.

8. Damaged or Lost Shipments

  • If your order arrives damaged, please notify us within 48 hours of delivery with photos/videos.

  • For lost shipments, please contact us so we can assist in raising a courier investigation.

9. Authority to Leave (ATL)

If “Authority to Leave” is selected:

  • The courier may leave the package at the delivery address without a signature

  • Elite Global is not responsible for lost or stolen packages after delivery confirmation

10. International Duties & Taxes

For international orders:

  • Customs duties, taxes, or import fees are the responsibility of the customer

  • Elite Global is not responsible for delays or additional charges imposed by customs authorities

11. Contact Us

For shipping-related questions or assistance, please contact:

???? Email: info@eliteglobal.net.au
???? Address: 8/90 Distinction Rd, Wangara WA 6065, Australia
???? Website: https://www.eliteglobal.net.au